Epstein’s Strategies and Tips for Troubleshooting Library Resource Access
Susan Epstein, Head of Library Access Systems, co-presented a webinar titled “Strategies and Tips for Resolving Access Issues with Vendors.” This engaging session offered strategies for effectively documenting and resolving access issues based on real-world success stories with vendors. Participants in the webinar represented a variety of library types: public, higher education, and K-12, and hailed from Florida, Virginia, and Barbados.
Sponsored by the Panhandle Library Access Network (PLAN), the event highlighted PLAN’s commitment to strengthening library networks and supporting information access for regional educational, social, and economic development.